A clearer answer.
A useful next step.

Parents can create an account through the Parent Portal. Follow the sign-up steps, verify your details if prompted, and then log in to begin setting up your child's learning journey.

Parents should log in through the Parent Portal. This is where parents manage their account, subscription, child account access, and see information about their child's learning progress.

Children should log in through the Child Portal. This is the student learning space for practice, corrections, and guided study support.

Basic supports one child. You can manage more than one child under the same parent account with Premium; each child needs a separate Premium subscription.

Share your referral link with friends. When an eligible referee subscribes to a Premium plan, a reward will be credited according to the referral terms in place at the time of the subscription.

Please contact Support and include the parent email used, the child's name or account details, and a short explanation of what happened. This helps us review the issue and guide you to the correct next step more quickly.

Subscription management is handled through the Parent Portal. Parents should log in there to review plan details, billing information, and any available subscription settings.

Log in to the Parent Portal and open the subscription or billing area to view your current plan. If the plan shown does not match what you expect, please contact Support with your account details.

Please check that your payment details are correct and try again through the Parent Portal. If the payment still does not go through, contact Support and include any error message you received.

You can cancel renewal at any time. Cancellation stops the next renewal, and paid access continues until the end of your current paid period. Plan changes take effect when that period ends. Payments are non-refundable, except where required by law. Contact our team or email business@zairoo.ai with your parent account email and the change you need.

Yes. Zairoo welcomes partnerships with schools, student care providers, tuition centres, and other educational organisations. Please contact the partnerships team to discuss the arrangement that is best suited to your needs.

Zairoo supports MOE syllabus-aligned Primary 1–6 maths practice, corrections, progress tracking, weak-area analysis and targeted follow-up practice. Zai provides question upload guidance, help beside a question in practice mode, and step-by-step guidance in tutor mode. Uploading completed work for marking is coming soon. The rewards catalogue is available, with more rewards coming. Mini-games are coming soon.

Zairoo generates practice questions based on the selected level, subject, and learning needs. Parents and students can then review the recommended questions as part of a guided learning routine.

Zai is Zairoo’s chat companion. Children can upload a question for step-by-step guidance in tutor mode or get help beside a question during practice. Uploading completed work for marking is coming soon. Zai supports learning beyond maths, while Zairoo’s syllabus-aligned practice currently focuses on primary maths.

Progress tracking helps families see learning activity, performance patterns, and areas that may need more attention. The goal is not just to show scores, but to make next steps clearer and more purposeful.

Zairoo is a supplementary learning tool. It helps children practise, review mistakes and work through questions between lessons, alongside support from parents, teachers and tutors.

A simple weekly routine is to complete a short practice session, review corrections carefully, revisit weak areas, and continue with targeted follow-up practice. Consistent use tends to be more effective than occasional long sessions.

Yes. Your child can upload a question and ask Zai for guidance. Encourage them to explain what they have tried and which part feels confusing.

Zai appears beside the question in practice mode, so your child can ask for help while working on their own attempt.

Your child can upload a question for step-by-step guidance in tutor mode. Uploading completed work for marking and mistake feedback is not available yet; it is coming soon.

Mini-games are coming soon. They are not available yet. In the meantime, your child can use the current practice and Zai guidance features.

Students currently earn 10 points for each correct answer. The aim is to reinforce regular effort and make progress feel visible and encouraging.

Yes. A corrected mistake also earns 10 points. This encourages students to learn from mistakes instead of simply moving on.

Points recognise your child’s learning effort. The rewards catalogue is already available: browse it to see current rewards and their requirements. More rewards are coming, so check the catalogue for the latest choices.

If you believe the points shown are incorrect, please contact Support with your parent account email, the child's details, and a brief description of the issue so the team can review it.

Yes. The rewards catalogue is already available. Browse the current catalogue in Zairoo to see the rewards on offer and their requirements.

Yes. More rewards are coming to the catalogue. Check the catalogue for the latest available rewards; new items will be shown there as they become available.

Zairoo’s primary maths practice is aligned to Singapore’s MOE Primary Mathematics syllabus for Primary 1–6. Zai also supports children with questions they bring with step-by-step question guidance.

The syllabus-aligned practice currently focuses on Singapore MOE Primary Mathematics. Zai is a broader learning companion for questions children bring with step-by-step question guidance. Additional structured subject coverage is planned over time.

Additional levels may be introduced in the future as Zairoo expands. If you represent a school, centre, or parent group with specific needs, feel free to get in touch and share your interest with the partnerships team .

No. Zairoo is designed for guided practice and revision, not to replicate a specific school’s papers exactly. Questions are created to support understanding, skill-building, and curriculum-aligned practice.

Former MOE teachers and educators curate our practice questions for alignment with Singapore’s MOE Primary Mathematics syllabus.

First, check that you are using the correct portal: Parent Portal for parents and Child Portal for students. Then review your login details, refresh the page, and try again. If the issue continues, contact Support and include the email used, along with any error messages displayed.

Try refreshing the page, checking your internet connection, clearing your browser cache, or switching browser or device. If the issue continues, send screenshots and a short description to Support.

Please send the screenshot, topic, level, and a short note about the issue to Support. This helps the team review and improve the learning experience more accurately.

Zairoo is designed to work in modern browsers across common devices. For the best experience, make sure your browser is up to date and that your internet connection is stable.

Please include your parent account email, which portal you used, the child’s details if relevant, screenshots where helpful, and a short description of the issue. The clearer the information, the faster we can assist.

Yes. Zairoo works with schools, student care centres, tuition centres, tutors, and other education partners who want to support stronger learning habits and more effective practice.

Zairoo is open to enterprise conversations related to education technology, learning support, and co-developed solutions where there is a clear fit with our mission and users.

Yes. Zairoo is open to suitable brand collaborations that support families, students, or educators in meaningful and relevant ways.

Please share your organisation name, website, target audience, proposed collaboration idea, and what you hope to achieve together. This helps the team assess fit more quickly.

Zairoo’s child learning experience is designed for ages 7–12. Primary maths practice supports Primary 1–6. Parents can support the learning routine, and educators can contact Zairoo for a demo of the teaching tools.

Zairoo’s current curriculum focus is Singapore MOE Primary Mathematics. Families and organisations outside Singapore are welcome to follow our updates as the platform grows.

We welcome thoughtful feedback. Please send your feature suggestion to Support, and if relevant include how it would help students, parents, or educators get more value from Zairoo.

Educators can use drawing aids to explain ideas visually in class and tools to prepare questions involving geometry, paper slicing, paper folding and other visual concepts. Teaching materials can be exported as PDFs.

Educator tools are not open for public signup. Contact the Zairoo team to arrange a demo and discuss access.