How can we help you use Zairoo with confidence?

Parents should log in through the Parent Portal. This is where parents manage their account, subscription, child account access, and see information about their child's learning progress.

Children should log in through the Child Portal. This is the student learning space for practice, corrections, and guided study support.

Yes. Parents on the Premium plan can add more than one child under the same account, making it easier to support learning across the family from one place.

Share your referral link with friends. When an eligible referee subscribes to a Premium plan, a reward will be credited according to the referral terms in place at the time of the subscription.

Please contact Support and include the parent email used, the child's name or account details, and a short explanation of what happened. This helps us review the issue and guide you to the correct next step more quickly.

Log in to the Parent Portal and open the subscription or billing area to view your current plan. If the plan shown does not match what you expect, please contact Support with your account details.

Please check that your payment details are correct and try again through the Parent Portal. If the payment still does not go through, contact Support and include any error message you received.

If self-service subscription controls are available in the Parent Portal you can manage your plan there. If not, please contact Support and we will help you review the available options.

Yes. Zairoo welcomes partnerships with schools, student care providers, tuition centres, and other educational organisations. Please contact the partnerships team to discuss the arrangement that is best suited to your needs.

Zairoo generates practice questions based on the selected level, subject, and learning needs. Parents and students can then review the recommended questions as part of a guided learning routine.

Zairoo’s chatbot supports learning by helping students understand concepts, identify mistakes, and continue practising with guidance. It is designed to guide thinking rather than simply give answers, so students build deeper understanding and confidence.

Progress tracking helps families see learning activity, performance patterns, and areas that may need more attention. The goal is not just to show scores, but to make next steps clearer and more purposeful.

No. Zairoo is designed to support learning, not replace school or tuition. It works best as a guided practice companion that helps students strengthen understanding, build confidence, and study more consistently between lessons.

A simple weekly routine is to complete a short practice session, review corrections carefully, revisit weak areas, and continue with targeted follow-up practice. Consistent use tends to be more effective than occasional long sessions.

Yes. A corrected mistake also earns 10 points. This encourages students to learn from mistakes instead of simply moving on.

Rewards features are planned for the future. For now, points help make effort visible and give students an extra sense of progress as they continue learning.

If you believe the points shown are incorrect, please contact Support with your parent account email, the child's details, and a brief description of the issue so the team can review it.

Yes. Zairoo plans to expand into additional subjects over time. We are building our capabilities carefully so that each subject is introduced with the same focus on quality, clarity, and effective learning support.

Additional levels may be introduced in the future as Zairoo expands. If you represent a school, centre, or parent group with specific needs, feel free to get in touch and share your interest with the partnerships team.

No. Zairoo is designed for guided practice and revision, not to replicate a specific school’s papers exactly. Questions are created to support understanding, skill-building, and curriculum-aligned practice.

Try refreshing the page, checking your internet connection, clearing your browser cache, or switching browser or device. If the issue continues, send screenshots and a short description to Support.

Please send the screenshot, topic, level, and a short note about the issue to Support. This helps the team review and improve the learning experience more accurately.

Zairoo is designed to work in modern browsers across common devices. For the best experience, make sure your browser is up to date and that your internet connection is stable.

Please include your parent account email, which portal you used, the child’s details if relevant, screenshots where helpful, and a short description of the issue. The clearer the information, the faster we can assist.

Zairoo is open to enterprise conversations related to education technology, learning support, and co-developed solutions where there is a clear fit with our mission and users.

Yes. Zairoo is open to suitable brand collaborations that support families, students, or educators in meaningful and relevant ways.

Please share your organisation name, website, target audience, proposed collaboration idea, and what you hope to achieve together. This helps the team assess fit more quickly.

Zairoo’s current curriculum focus is Singapore MOE Primary Mathematics. Families and organisations outside Singapore are welcome to follow our updates as the platform grows.

We welcome thoughtful feedback. Please send your feature suggestion to Support, and if relevant include how it would help students, parents, or educators get more value from Zairoo.