Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Zairoo AI, including our website, applications, content, learning tools, and related services provided to you by Wild Dynasty Pte Ltd (collectively, the "Services"). These Terms, together with any service-specific terms, school agreement or student data privacy addenda, form a binding legal agreement between you and Wild Dynasty Pte Ltd.

If you use the Services on behalf of a school, or other organisation, you represent that you are authorised to bind that organisation to these Terms. In that case, "you" means both you and that organisation.

Zairoo is a product brand operated by Wild Dynasty Pte Ltd. Family subscriptions are managed by a parent or legal guardian, who accepts these Terms and authorises access for their child. The parent or guardian is responsible for managing child accounts and helping the child use the Services appropriately. Children do not purchase or manage family subscriptions themselves.

By creating a parent account, purchasing a subscription, or accessing educator tools as an authorised representative, you agree to these Terms.

2. The Service

Zairoo AI provides educational technology services utilizing Artificial Intelligence (AI). We may modify or remove features for maintenance, security, or legal reasons. We do not guarantee that every feature will always be available or that the Services will be uninterrupted or error-free.

If we operate parts of the Services through affiliates, vendors, channel partners, or school-authorized implementation partners, you acknowledge that they may support delivery of the Services on our behalf, subject to applicable agreements and law.

3. Account and Passwords Security

To access certain features, you may need to create an account. You agree to provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You may not share login credentials except as expressly permitted for institutional or administrative access. You must promptly notify us of any unauthorized use.

4. Acceptable Use

You must not use the Services for unlawful purposes or in any way that violates these Terms.

You may not:

• use the Services in violation of any law, regulation, school policy, or third-party right;
• access or use the Services to harm, exploit, harass, or endanger others;
• upload malware, malicious code, or content intended to disrupt systems or users;
• attempt to gain unauthorized access to any account, system, or network;
• interfere with the integrity, performance, or security of the Services;
• scrape, copy, or harvest account data, private content, or learning materials without authorisation. Ordinary search-engine indexing of public website pages is permitted subject to our robots.txt rules; this does not permit access to private portals or bulk extraction of learning content;
• attempt to reverse engineer our underlying AI models;
• use the Services to create a competing product or benchmark the Services without our written permission;
• upload content that is infringing, defamatory, unlawful, or violates privacy rights; or
• misuse the Services in a way that is abusive, deceptive, or academically dishonest.

5. User Content

The Services may allow you to submit, upload, store, generate, or share content, including assignments, submissions, messages, documents, lesson materials, feedback, and other materials ("User Content").

You retain ownership of content you create, subject to the rights you grant us in these Terms. You grant us a license to host and process this content only as necessary to provide and maintain the Services, as described in our Privacy Policy. This permission does not authorise using your content to train AI models.

You represent and warrant that:

• you have the rights and permissions needed to provide the User Content;
• your User Content does not violate applicable law or third-party rights; and
• you have obtained any consent needed to submit User Content relating to students or minors.

6. AI and Automated Features

Zairoo AI uses automated systems. You acknowledge that AI-generated outputs may contain inaccuracies. The Services are intended for educational support and do not constitute official grading or professional advice. Users are responsible for verifying AI outputs before relying on them for academic assessments.

7. Customer Data and Educational Records

As between you and us, you retain rights in data you submit to the Services, subject to our rights to process that data as described in these Terms and our Privacy Policy. If a school, district, or other organisation provides data to us or authorises users to access the Services, that organisation is responsible for ensuring it has the authority to do so. If we process student data on behalf of an educational institution, our handling of that data is governed by our Data Intermediary obligations (Section 20).

If there is a conflict between these Terms and an agreement, the specific agreement takes precedence over these Terms.

We do not obtain ownership of student records, school records, or other customer data solely because that data is processed through the Services.

8. Data Portability and Deletion

If the Services includes export or deletion functionality, you may use those features in accordance with your plan and account permissions. To initiate an account deletion request, please contact our support team at business@zairoo.ai or utilize any of the automated deletion tools provided within your account settings.

You may request access to or correction of your personal data, or withdraw consent, as described in our Privacy Policy. Any statutory data-portability obligation applies only when it is in force and applicable to the request. When an account is closed, its account and learning data are deleted immediately from our storage and backups, as described in our Privacy Policy. Records required by applicable law may be retained for those legal obligations.

9. Proprietary Rights

The Services and all associated intellectual property are owned by Wild Dynasty Pte Ltd, and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-transferable, revocable right to access and use the Services for your internal educational, personal, or business purposes, as applicable to your plan. Except as expressly permitted in writing, you may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services.

10. Plans Offered and Payment

Family plans include Basic and Premium. Basic supports one child, with the usage limits shown on our pricing page. A Premium subscription covers one child; each additional child requires a separate Premium subscription under the parent account.

The Premium trial lasts 7 days. If you do not purchase a Premium subscription, your account returns to Basic when the trial ends. The trial does not automatically become a paid subscription.

Parent plan prices are in Singapore dollars and include applicable taxes. Monthly, quarterly and annual options show the monthly equivalent and the amount billed for the selected period on the pricing page. Confirm the applicable total and billing cycle at checkout before purchasing. Educator tools are arranged separately through a demo and are not included in parent plans.

Features labelled coming soon, including uploaded-work marking, paper import for assignment and mini-games, are not currently available and are not included as available features of a subscription.

If you purchase a paid plan, you agree to pay all fees associated with your plan. You authorize us and our payment processors to charge your selected payment method for recurring or one-time charges associated with your account. We reserve the right to modify the features, functionality, or technical specifications of our paid plans; however, if a change materially impacts your use of the service, we will provide reasonable advance notice.

If your plan renews automatically, we will disclose that before purchase. To request a cancellation or plan change, contact business@zairoo.ai using the email address associated with your parent account. You may cancel renewal at any time. Cancellation stops the next renewal, and your paid access continues until the end of the current paid billing period. Plan changes take effect at the end of that period. Cancelling renewal does not immediately close your account. Payments are non-refundable, including for unused time in a paid period, except where a refund is required by applicable law.

Unless otherwise stated:

• fees are billed in advance;
• Payments are non-refundable except where required by Singapore law; and
• we may change pricing on a prospective basis with reasonable advance notice.

If payment fails, we may suspend or downgrade access to your account or certain features until all outstanding fees are received.

11. Feedback

If you send us suggestions, ideas, or feedback about the Services, you agree that we may use any suggestions you provide without restriction.

12. Third-Party Services

We use service providers to support features such as hosting, AI guidance, payments, account authentication and communications. Our handling of personal data through these providers is described in our Privacy Policy.

If you choose to connect or use a separate third-party service, its own terms and privacy policy may also apply. We cannot guarantee that optional integrations will remain available or compatible. This does not exclude any responsibility we have under applicable law.

13. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect information. Your use of the Services is subject to our Privacy Policy , which is incorporated herein by reference.

14. Suspension and Termination

We reserve the right to suspend or terminate your access to the Services if you breach these Terms, or if your use of the Services poses a security threat, potential infringement of intellectual property, or subjects us or our users to third-party liability.

You may cease using the Services at any time. You may also close your account through the designated cancellation features within your account settings or by contacting us at business@zairoo.ai .

Upon termination, your right to access or use the Services ceases immediately. However, provisions that by their nature should survive termination shall remain in full force and effect, including but not limited to: intellectual property ownership, outstanding payment obligations, warranty disclaimers, limitations of liability, and dispute resolution procedures.

In the event we elect to discontinue the Services or materially reduce core paid functionality, we will provide the notice or remedy required by applicable law or any specific agreement executed between you and Wild Dynasty Pte Ltd.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided "as is" without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Services will be uninterrupted, secure, accurate, or free from errors, or that any content or output will meet your expectations.

16. Limitation of Liability

To the extent permitted by Singapore law, we are not liable for indirect or consequential losses arising from your use of the Services. Our total liability for claims relating to the Services is limited to the fees you paid us in the 12 months preceding the claim, where that limit is permitted by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited. Your mandatory rights under applicable law remain unaffected.

17. Your Responsibilities

You are responsible for using the Services lawfully, keeping your account secure and only submitting content you have permission to use. Parents and guardians are responsible for managing their children's accounts in accordance with these Terms.

18. Notices and Communications

You agree that we may send you service-related notices by email or through the platform, or by other reasonable means.

You are responsible for keeping your contact information current so you can receive important notices about your account, the Services, and these Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Singapore. Any disputes are subject to the exclusive jurisdiction of the Singapore Courts.

20. Data Intermediary Schedule

When processing data for a School, Zairoo AI acts as a Data Intermediary under the PDPA and will:

• (i) process data only per the School's instructions;
• (ii) notify the School of any data breach within 24 hours; and
• (iii) delete student data within 30 days of contract termination.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the "Last updated" date and, where appropriate, by providing notice through the Services or by email.

If you continue to use the Services after updated Terms become effective, you agree to the revised Terms.

If applicable law requires a different form of consent or notice for certain changes, we will follow those requirements.